Services

At Tieshou Hoist, we believe that reliable lifting equipment is only part of the solution. Professional service, clear communication, and long-term support are equally important. From initial inquiry to ongoing operation, we provide comprehensive services at every stage of cooperation.

Pre-Sales Service
Our pre-sales team focuses on understanding your application requirements and helping you choose the most suitable lifting solutions.
Professional consultation on product selection and application scenarios
Technical advice based on load capacity, working environment, and usage frequency
Customized solutions tailored to specific project needs
Clear quotations with detailed specifications and lead times
Fast response to inquiries and technical questions
We aim to ensure that every customer makes an informed and confident decision before purchase.

In-Sales Service
During the production and order execution stage, we maintain transparency and efficiency to ensure smooth cooperation.
Order confirmation with detailed technical specifications
Strict production management and quality control at every process
Regular production progress updates
Support for OEM / ODM requirements and customization
Secure packaging and export-ready logistics coordination
Our team works closely with customers to guarantee accurate delivery and consistent quality.

After-Sales Service
Our commitment does not end with delivery. We provide reliable after-sales support to ensure long-term performance and customer satisfaction.
Installation guidance and operation instructions
Technical support and troubleshooting assistance
Spare parts supply and maintenance support
Responsive communication for service requests and feedback
Long-term partnership support for repeat and bulk orders
At Tieshou Hoist, we stand behind our products and are committed to supporting your projects throughout their entire service life.

Service Philosophy
Safety · Quality · Responsibility · Long-Term Cooperation
We strive to build lasting relationships by delivering not only dependable hoisting equipment, but also professional service you can trust.